Skip to content

Knowledge Base

← Customer Experience Center

  1. About us →

    1. So you wanna say thanks?

  2. Christmas Tree Care →

    1. When should I buy my tree?
    2. Should I water my tree?
    3. I want my tree in November. Will it last until Christmas?
    4. Where should I keep my tree?

  3. Coupons →

    1. I have a coupon code. How do I use it?

  4. Delivery Services →

    1. Do you deliver outside of London?
    2. Do you install trees outside of London?
    3. Will you decorate using my decorations?
    4. I only want to hire the lights, stand and decorations. Can you give me a discount if I don't keep the kit?
    5. I want ten trees decorated. Can you give me a discount?

  5. Marketing & Recruitment →

    1. Can I speak to the business owner? It's about a wonderful marketing / advertising opportunity.
    2. We are a registered charity / school and we would like a free tree (often in exchange for a plaque advertising PAN).
    3. We're filming a documentary about Christmas trees. Can we shoot in your warehouse / plantation?
    4. Are you recruiting? I want to sell Christmas trees for your company. I promise I am reliable and cheerful.

  6. Prices →

    1. Do Pines and Needles wholesale?

  7. Problem Resolution  →

    1. My Tree Is Late, what now?
    2. I am not satisfied with the appearance of my tree, can I get another one?
    3. I didn't receive all the products I ordered, what can I do?

  8. Products →

    1. Where do your trees come from?
    2. What size trees do you sell?
    3. Can I buy a tree with roots?
    4. Can I replant a tree with roots?
    5. Do I need a stand?

  9. Stores →

    1. We want to buy a 12ft+ tree from one of your stores . Is this possible?
    2. Do you have the tree I want in stock?

  10. Website Issues →

    1. I want to buy a 25ft tree but your site doesn't seem to sell them.

  11. All articles →

    1. So you wanna say thanks?
    2. When should I buy my tree?
    3. Where do your trees come from?
    4. Do Pines and Needles wholesale?
    5. I want my tree to last till the 6th of January. When should I have it delivered?

Feedback and Knowledge Base

(thinking…)