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Knowledge Base

  1. About us 

    1. So you wanna say thanks?
  2. Christmas Tree Care 

    1. When should I buy my tree?
    2. Should I water my tree?
    3. I want my tree in November. Will it last until Christmas?
    4. Where should I keep my tree?
  3. Coupons 

    1. I have a coupon code. How do I use it?
  4. Delivery Services 

    1. Do you deliver outside of London?
    2. Do you install trees outside of London?
    3. Will you decorate using my decorations?
    4. I only want to hire the lights, stand and decorations. Can you give me a discount if I don't keep the kit?
    5. I want ten trees decorated. Can you give me a discount?
  5. Marketing & Recruitment 

    1. Can I speak to the business owner? It's about a wonderful marketing / advertising opportunity.
    2. We are a registered charity / school and we would like a free tree (often in exchange for a plaque advertising PAN).
    3. We're filming a documentary about Christmas trees. Can we shoot in your warehouse / plantation?
    4. Are you recruiting? I want to sell Christmas trees for your company. I promise I am reliable and cheerful.
  6. Prices 

    1. Do Pines and Needles wholesale?
  7. Problem Resolution  

    1. My Tree Is Late, what now?
    2. I am not satisfied with the appearance of my tree, can I get another one?
    3. I didn't receive all the products I ordered, what can I do?
  8. Products 

    1. Where do your trees come from?
    2. What size trees do you sell?
    3. Can I buy a tree with roots?
    4. Can I replant a tree with roots?
    5. Do I need a stand?
  9. Stores 

    1. We want to buy a 12ft+ tree from one of your stores . Is this possible?
    2. Do you have the tree I want in stock?
  10. Website Issues 

    1. I want to buy a 25ft tree but your site doesn't seem to sell them.
  11. All articles 

    1. So you wanna say thanks?
    2. When should I buy my tree?
    3. Where do your trees come from?
    4. Do Pines and Needles wholesale?
    5. I want my tree to last till the 6th of January. When should I have it delivered?

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