Hi everyone! I wanted to share some quick feedback and ideas regarding delivery and installation services, and hear what others think.
What works well
Friendly staff and convenient delivery options.
Installation service is a great idea, especially for larger trees.
Helpful that we can leave delivery notes (access, stairs, parking, etc.).
What could improve
Clarity for nationwide delivery: sometimes it’s unclear what “door-to-door” includes when handled by couriers.
Installation consistency: a few people reported trees being left at the door even when installation was paid for.
Communication: more accurate delivery-time updates or alerts when running late would help.
Tree condition: some customers say their tree arrived damaged or thinner than expected.
Questions
How was your delivery? Was installation completed as described?
Did your tree arrive in good condition?
Thanks! Looking forward to your experiences.
snake game